FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within the United States only.

How long will my order take to arrive?

Orders are processed within 1–5 business days.

Due to high demand and our fulfillment process, delivery typically takes 7–21 business days depending on your location.

We appreciate your patience — we promise it’s worth the wait!

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow a few days for tracking updates to appear.

I entered the wrong address. What should I do?

If your order has already shipped, we are unable to make changes and are not responsible for delivery issues caused by incorrect addresses.

What is your return policy?

Items must be:

Unused
In original condition
Requested for return within 14 days of delivery

Customers are responsible for return shipping costs unless the item arrives damaged.

My item arrived damaged or defective.

We’re sorry to hear that! Please email us within 7 days of delivery with clear photos of the issue so we can resolve it quickly.

Are your products suitable for all dogs?

Our products are designed for general pet use. Pet owners are responsible for ensuring products are appropriate for their dog’s size, strength, and behavior. Supervision is recommended.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase. After processing begins, cancellations are not guaranteed.

How do I contact Compawnyco?

Email us at Compawnycostore@gmail.com

We respond within 24–48 business hours.